Refund Policy

Last updated: 14 October 2026

No code, no charge

If your code doesn't arrive, cancel the order on the website or in the bot and the full price is returned to your wallet immediately. Orders that receive no code within 15 minutes are cancelled and refunded automatically.

Wrong or already-used number

If the app says the number is banned or already used, cancel the order before a code arrives and you'll be refunded in full. Our support page can do this for you instantly.

When refunds don't apply

• A code was received for the number.
• The app restricted or banned your account after verification.

Wallet top-ups

Top-ups are normally not refunded to your card, bank or crypto wallet. If you paid but weren't credited, use our top-up support page or contact support with your payment reference or transaction ID and we'll fix it.

Contact

Use our Support centre or the Support menu in @SwiftOTPng_bot.